If you're looking to register a new SIM, update your NIN, or resolve any MTN service issues, visiting an official MTN Walk-in Centre is your best option. These centres are available across Nigeria and offer reliable customer support for all subscribers.
What Can You Do at an MTN Service Centre?
At any MTN Walk-in or Connect Store, you can:
- Register a new SIM card
- Link your NIN to your SIM
- Perform SIM swaps or upgrades (e.g., to 4G/5G)
- Retrieve a lost SIM card
- Get help with recharge, bundles, and billing issues
How to Find the Nearest MTN Walk-in Centre
You can locate an MTN service center using any of the following methods:
- MTN Store Locator
Visit: https://www.mtn.ng/stores/ - MTN Service Center Portal
Visit: https://shop.mtn.ng/service-center - USSD Code
Dial *123*7*1# on your MTN line to receive the address of the nearest service centre via SMS.
Sample List of MTN Service Centres in Major Cities
|
City/State |
Centre Location |
|
Lagos |
1 Awolowo Road, Ikeja / Plot 144 Adeola Odeku, Victoria Island |
|
Abuja |
Plot 2784 Shehu Shagari Way, Maitama / Transcorp Hilton Lobby |
|
Port Harcourt |
21 Aba Road, Port Harcourt |
|
Enugu |
34 Zik Avenue, Uwani |
|
Kano |
1 Murtala Mohammed Way / Ado Bayero Mall, Zoo Road |
|
Asaba |
KM 129 Benin-Asaba Expressway |
|
Uyo |
146 Ikot Ekpene Road, Uyo |
|
Jos |
11 Ahmadu Bello Way, Jos |
|
Ibadan |
Dugbe Market Road, Ibadan |
Note: Visit the store locator online for the full list in all 36 states.
Requirements for SIM Registration
To register or modify your MTN SIM, you’ll need:
- A valid NIN (National Identification Number)
- A government-issued ID card
- Your SIM card (for updates or swaps)
Important Tips
- SIM registration must be done in person (not by proxy).
- Night and weekend hours may vary by center.
- Always carry your original documents for faster processing.
Frequently Asked Questions (FAQs)
1. What services can I access at MTN walk-in centers?
You can register a new SIM, link your NIN, perform SIM swaps, upgrade your SIM, retrieve a lost line, and get customer support.
2. Where can I find the full list of MTN service centers in Nigeria?
Visit https://shop.mtn.ng/service-center for a comprehensive list of all centers nationwide.
3. Do I need to book an appointment to visit an MTN center?
No appointment is needed. You can walk in during working hours.
4. Can I register someone else’s SIM at the center?
No, SIM registration is strictly done in person with biometric verification.
5. What documents do I need to register a new MTN SIM?
You need a valid government-issued ID and your National Identification Number (NIN).
6. What are the working hours of MTN service centers?
Most centers open from 8:00 AM to 5:00 PM, Monday to Saturday. Some may also open on Sundays in urban areas.
7. Can I retrieve a lost SIM at any walk-in center?
Yes. Bring your ID, NIN, and provide past usage details for verification.
8. How do I confirm the address of my nearest MTN center?
Dial 1237*1# on your MTN line to get the address via SMS.
9. Are MTN centers available in rural areas?
Yes, although rural centers may have limited services or opening hours.
10. Can I upgrade my SIM to 4G or 5G at a walk-in center?
Yes. Bring your current SIM and a 4G/5G-compatible phone for the upgrade.
Conclusion
MTN walk-in and SIM registration centers are essential for managing your mobile services efficiently. Whether you're registering a new SIM, linking your NIN, or resolving network issues, these centers are equipped to assist you. With locations in every state across Nigeria, it’s easy to find a nearby MTN shop using their online store locator or USSD code. Always go with your NIN and valid ID to ensure a smooth process.
