Navigating the JAMB process can sometimes be challenging for candidates—whether it’s registration, correction of data, result checking, or admission issues. Thankfully, the Joint Admissions and Matriculation Board (JAMB) has provided multiple channels of communication for student support across Nigeria. This guide outlines the official contact details, addresses, and support platforms you can use in 2025 to get timely assistance.
1. JAMB National Headquarters (Abuja)
The JAMB national headquarters remains the central hub for all administrative matters. It is the primary office responsible for formulating and implementing policies related to admissions into tertiary institutions in Nigeria.
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Location: Bwari, Abuja, Nigeria
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Working Days: Monday to Friday
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Operating Hours: 8:00 AM – 4:00 PM
2. Official JAMB Phone Numbers (2025)
To address the volume of inquiries, JAMB has dedicated support lines that cater to different candidate needs. You can reach out through the following general support numbers:
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+2348166335513
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+2348123658955
Make sure to call during official hours for the best response.
3. JAMB Email Support
If you prefer to write, you can send your complaints, inquiries, or requests via email. Always include your full name, registration number (if applicable), and a detailed explanation of your issue to get a prompt response.
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Email Address: [email protected]
4. JAMB Online Support Platform
JAMB’s Central Online Support System is the easiest and most effective way to resolve issues digitally. Whether you need to report an error, reset your profile, or make inquiries, this platform lets you raise tickets and track their status.
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Website: support.jamb.gov.ng
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Process: Create a ticket by filling out your details and selecting the category of your issue. Upload any necessary documents to support your request.
5. Major JAMB Offices in Nigeria (Selected Cities)
To help reach more candidates across Nigeria, JAMB has zonal and state offices in various regions. Below are some of the most visited centers:
Lagos Office
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Location: Ojora Road, Ikoyi, Lagos
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Handles: UTME issues, change of institution/course, and complaints.
Port Harcourt Office
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Location: Aba Road, Port Harcourt, Rivers State
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Services: Registration assistance, biometric issues, result verification.
Kaduna Office
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Location: Along Tafawa Balewa Way, Kaduna
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Offers: General inquiries, documentation updates, and exam centre matters.
Ibadan Office
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Location: Agodi GRA, near Ikolaba Grammar School, Ibadan
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Services: Correction of date of birth, print slips, and technical support.
Enugu Office
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Location: Ogui New Layout, Enugu
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Assists with: Profile correction, result complaints, and admission follow-ups.
Each office is staffed with trained personnel ready to assist students and parents with complaints, registration issues, and technical problems.
6. When Should You Contact JAMB Support?
Reach out to JAMB support if you are experiencing issues related to:
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UTME registration errors
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Lost JAMB profile login
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Change of institution/course
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Date of birth or name correction
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Biometric verification issues
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JAMB CAPS not reflecting
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Admission status clarification
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Technical glitches on JAMB portal
7. Tips for Reaching JAMB Successfully
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Always use the official email or support portal.
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Be clear and concise in your message.
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Use the same email address you registered with JAMB.
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Attach necessary documents or evidence to support your case.
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Do not share your password or sensitive details publicly.
8. How Long Does It Take JAMB to Respond?
JAMB typically replies to email and support tickets within 48–72 hours on working days. For issues submitted through the support portal, you can track the status of your ticket online using the ticket ID.
9. Common Challenges Resolved by JAMB Offices
JAMB support can help resolve:
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Non-uploaded O’level results
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Incomplete biometric data
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Double registration conflicts
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Inaccessible examination slips
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Invalid email or phone number errors
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Wrong subject combination
10. Additional Services Offered at JAMB Offices
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Change of course/institution
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Regularization of admission
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Collection of admission letters
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Collection of original JAMB result slips
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E-facility registration guidance
FAQs on JAMB Customer Support 2025
Q1: What time can I call JAMB support?
A: Between 8:00 AM and 4:00 PM, Monday to Friday.
Q2: Can I visit JAMB offices without an appointment?
A: It is advisable to book online or call ahead during busy admission periods.
Q3: Does JAMB resolve issues for Direct Entry candidates too?
A: Yes, Direct Entry candidates can access all JAMB support channels.
Q4: What do I do if I lose access to my JAMB profile?
A: Raise a support ticket online or visit the nearest JAMB office with identification.
Q5: Can I change my course or institution after admission?
A: JAMB allows one-time changes; visit their office or use the online portal.
Q6: What’s the best method to contact JAMB?
A: The support portal is the fastest, followed by direct office visits.
Q7: Is JAMB’s support portal free to use?
A: Yes, it’s completely free to create a support ticket.
Q8: Can I send multiple support requests?
A: Avoid duplicates. Send one well-detailed ticket per issue.
Q9: Will JAMB call or text me directly?
A: JAMB may call or email, but beware of fraudsters pretending to be officials.
Q10: Are all JAMB offices open nationwide?
A: Most are operational, but check availability during public holidays or strikes.
Conclusion
Whether you’re a new UTME candidate, Direct Entry applicant, or returning student, knowing how to contact JAMB can save you time and frustration. Use the official communication channels listed here for accurate and fast resolutions. Avoid middlemen or unofficial sources. In 2025, staying informed is the best way to succeed in your JAMB journey.
