StarTimes remains a key player in Nigeria's digital TV industry, offering affordable entertainment with a wide range of channels across various subscription packages. If you ever encounter issues or need assistance with your StarTimes service, here's how to get the help you need in 2025.
Head Office Address
For in-person assistance or queries, you can visit StarTimes’ main office:
StarTimes Nigeria
StarTimes Building
11/12 Fatai Atere Way, Mushin, Lagos, Nigeria
Phone: +234 817 239 7969
Email: [email protected]
Website: www.startimes.com.ng
Customer Care Hotlines
You can reach out to StarTimes customer support through the following phone numbers:
- Lagos: 01-461-8888
- Abuja: 09-461-8888
- General Support: +234 817 239 7969
For immediate assistance, these lines are available during working hours.
Email Support
For any inquiries, complaints, or feedback, feel free to reach out via email:
- Email: [email protected]
StarTimes is committed to resolving your issues in a timely manner and providing the necessary support.
Social Media Channels
Stay connected with StarTimes Nigeria through their social media platforms for updates, promotions, and quick responses to your questions:
- Facebook: @StarTimesNG
- Twitter: @StarTimesNG
- Instagram: @StarTimesNG
Regional Business Halls
StarTimes operates several regional offices across Nigeria. Below are some key locations:
Lagos
- Mushin: Afribank Building, Fatai Atere Way, CAPA Junction
Phone: 0908 704 0397 - Ikeja: 80 Awolowo Way, Ikeja Bus Stop
Phone: 0908 704 0392 - Bariga: 22 Jagunmolu Street, Laide Bus Stop, Bariga
Phone: 0908 704 1241 - Ikotun: 265 Ikotun-Idimu Road, Calvary Bus Stop
Phone: 0817 239 8215
Abuja
- Wuse 2: No. 8 Eldoret Close, Off Aminu Kano Crescent
Phone: 0817 239 8181 - Area 11: NTA Area 11, Opposite FCDA
Phone: 0817 239 8125
Other Locations
- Minna: Twin Plaza, Bosso Road, Opposite Obasanjo Complex
Phone: 0908 738 1565 - Makurdi: StarTimes Office, Railway by High Level
Phone: 0908 719 9026 - Abeokuta: 87 Obafemi Awolowo Avenue, Isale Igbehin
Phone: 0817 239 8656
For a full list of all regional offices, visit the official StarTimes Nigeria website or contact their customer support.
Frequently Asked Questions (FAQ) about StarTimes Nigeria Support
1. How can I contact StarTimes Nigeria customer support?
You can contact StarTimes Nigeria customer support via phone at 01-461-8888 (Lagos), 09-461-8888 (Abuja), or +234 817 239 7969 for general inquiries. You can also reach them via email at [email protected].
2. What are the office hours for StarTimes Nigeria customer service?
StarTimes customer service is typically available during working hours, Monday to Friday, 9:00 AM to 5:00 PM. The phone lines and social media support are open during these hours.
3. Can I visit a StarTimes regional office for support?
Yes, StarTimes has regional offices across Nigeria. You can visit offices in Lagos, Abuja, Minna, Makurdi, and other locations for direct assistance. Check the list of regional offices above to find the one nearest to you.
4. How do I reach StarTimes Nigeria via email?
For any inquiries or support, you can email StarTimes at [email protected]. Ensure you provide clear details of your issue to receive a prompt response.
5. What social media platforms does StarTimes Nigeria use?
You can reach StarTimes Nigeria on Facebook, Twitter, and Instagram through the following handles:
- Facebook: @StarTimesNG
- Twitter: @StarTimesNG
- Instagram: @StarTimesNG
6. Where is StarTimes Nigeria’s head office located?
StarTimes Nigeria’s head office is located at: StarTimes Building, 11/12 Fatai Atere Way, Mushin, Lagos, Nigeria.
7. Can I find StarTimes customer service outside of Lagos and Abuja?
Yes, StarTimes operates regional offices in other cities like Minna, Makurdi, and Abeokuta, making it accessible for customers across Nigeria. Check the office list for your nearest location.
8. What should I do if I’m unable to reach StarTimes customer support via phone?
If you’re unable to reach customer support by phone, try reaching them through their social media platforms or send an email to [email protected] for assistance.
Conclusion
StarTimes Nigeria offers a variety of ways to reach customer support, whether you prefer phone, email, or social media. With regional offices across the country, StarTimes ensures that assistance is never too far away. For any issues or queries, don’t hesitate to contact them through the provided channels for fast and effective support.
